Get in touch

Talk to a person, free of charge

We answer questions about the platform, getting started, the bonus wording and anything on this site. What we cannot do is touch your account — deposits, withdrawals, balances and disputed rounds are the operator’s to resolve, and sending them our way would only slow you down. Here is who handles what.

Before you write

The four questions we get most

Answered here, so you do not have to wait for a reply.

No — and nobody outside the operator can. We hold no funds and have no access to accounts. Raise it through in-app support, with your transaction reference to hand.

Before you do, check the three things that cause most delays: KYC is incomplete (the first withdrawal request is usually what triggers verification, so starting it then adds days), a wagering requirement is still open on bonus funds, or the withdrawal account is not in the verified account holder’s name. Any one of those will hold a payout.

This one we can genuinely help with. Nearly every case is a weak connection, an outdated browser, or a cached copy of the page causing trouble. Our getting-started guide walks through each, including how to confirm you are on the genuine link rather than a broken mirror.

Still stuck? Message our Telegram support channel with your device, browser, and what the error says.

Bonus crediting is entirely operator-side, so a missing or unexpected credit has to go to in-app support. The usual explanations are that the offer was not opted into before depositing, the deposit fell below the qualifying minimum, or the credit landed as staged bonus funds rather than the full headline amount — which is how these offers normally work.

We are happy to read the promotion wording with you and explain what it means. See also our breakdown of bonus mechanics.

Treat it as a scam. We never ask for payment, deposits, account passwords or OTPs, and we never contact you first offering to boost a bonus, unlock a withdrawal or fix an account for a fee. Nobody legitimate does any of that.

Our only channels are the two Telegram links on this page. If in doubt, come to them directly from this site rather than from a link you were sent, and report the impersonation to us so we can warn others.

Send us a message

Fill this in and we will open our Telegram support channel so a person can answer you directly. This site has no message server of its own — nothing is transmitted or stored from this form.

Your name *

Email *

Topic *

Your message *

Please do not send account numbers, passwords, OTPs or payment details — we do not need them and will never ask. See our privacy policy.

Support

One to one

A private conversation about your specific problem — the platform will not load, you cannot find a screen, a promotion’s wording is unclear, or you want to check whether something you have been sent is genuine.

Message support

Community

News & promos

A broadcast channel for new titles, promotion changes, app updates and maintenance notices. Announcements rather than conversation — do not post account problems here, because nobody is watching for them.

Join the channel

For account & money issues

Deposits, withdrawals, balances, KYC and disputed rounds go through in-app support — they are the only ones with access. Keep screenshots and transaction references from the start.

Free confidential help

Tele-MANAS 14416 (toll-free, 24×7) · NIMHANS 080-4611 0007. They will speak to you whether you are playing or worried about someone who is.

What to expect

Who answers what, and how quickly

Support routing and typical response times
Your question	Where it goes	Typical response
The platform will not load	Our Telegram support	Usually within a few hours
How a bonus or promotion works	Our Telegram support	Usually within a few hours
Finding a game or a screen in the app	Our Telegram support	Usually within a few hours
Correction or feedback on this site	Our Telegram support	Within a working day
Reporting an impersonation or scam	Our Telegram support	Prioritised — same day where possible
Deposit not credited	Operator, in-app	Set by the operator
Withdrawal delayed or declined	Operator, in-app	Set by the operator
KYC or document verification	Operator, in-app	Set by the operator
Disputed round or missing winnings	Operator, in-app	Set by the operator
Account locked, closed or self-exclusion	Operator, in-app	Set by the operator

Our times are goals, not guarantees — we are a small independent site and volunteers answer the channel. Operator timings are entirely outside our control and we deliberately do not quote numbers for them, because we would only be guessing.

How to get a faster answer

The difference between a query resolved in one message and one that takes six is almost always detail. For an access problem, tell us your device, your browser, the exact wording of the error, and what you had already tried — those things usually identify the cause immediately. For a question about a promotion, a screenshot of the terms as they appear in your app is worth more than a description of them, because offers vary by account and region and we would otherwise be guessing at which version you are looking at.

Please do not send us account numbers, passwords, OTPs or payment details. We do not need them for anything, we will never ask, and sending them to anyone — including people claiming to be support — is how accounts get compromised.

What we will always tell you honestly

If your question is one only the operator can answer, we will say so straight away and point you at in-app support rather than keeping you talking to us. If you ask whether a game can be beaten, whether a pattern means anything, or whether a “prediction” service is real, the answer is no, and we will give it to you plainly rather than hedging.

And if you tell us your playing has stopped feeling controlled, we will point you to the deposit limits, cool-off and self-exclusion tools in the app and to free confidential help — not to another game. We are paid on referrals, and we would still rather you stopped.

Reporting impersonation

Our only channels are the two Telegram links on this page, reached from this site. We never message first, never offer to unlock withdrawals or boost bonuses, and never charge for help. If someone contacts you claiming otherwise, send us a screenshot with the username — we cannot remove their account, but we can warn other readers, and reports like these are the main way we find out an impersonation campaign is running.

How we are funded Get started Game library